Returns Policy
Right to Cancel / Returns Policy
Last updated: [today’s date]
At Malvori, we want you to be completely satisfied with your purchase.
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving any reason.
This page explains your cancellation and return rights.
1. Right to Cancel
You have the right to cancel your order within 14 days from the day you receive your goods.
To exercise your right to cancel, you must notify us by email:
Please include:
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Your full name
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Order number
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Item(s) you wish to return
2. Cancellation Period
The cancellation period ends 14 days after the day you (or someone you nominate) receives the goods.
If your order is delivered in multiple shipments, the period begins once the final item is received.
3. Effects of Cancellation
If you cancel the contract, we will refund all payments received from you for the returned item(s), excluding:
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Any delivery upgrades (e.g., express shipping)
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Return shipping costs (unless the item was defective or incorrect)
Refunds will be issued using the same payment method used for the original transaction.
4. Return Conditions
To qualify for a refund, all items must be:
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Unworn and unwashed
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In original condition
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With all tags and labels attached
We reserve the right to refuse returns that do not meet these conditions.
5. Return Shipping
Customers are responsible for the cost of return shipping unless:
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The item is defective
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The wrong item was delivered
We recommend using a tracked shipping service.
6. Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 7–14 business days.
7. Exchanges
If you would like to exchange an item for a different size or colour, please contact us at:
Depending on availability, we will arrange the exchange.
8. Items Excluded from Cancellation
The following items cannot be returned or cancelled unless faulty:
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Underwear and lingerie
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Final sale or clearance items (if stated on the product page)
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Gift cards
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos, and we will arrange a replacement or refund.
10. Contact
For all return or cancellation requests, please contact:
Malvori / ECOM-Business
Eindstraße 19
6099 BE Beegden
The Netherlands
📧 service@malvori.co.uk