Privacy Policy – Malvori

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Privacy Policy

1. Data Controller

ECOM-Business
Eindstraße 19
6099 BE Beegden
The Netherlands
Email: support@malvori.co.uk

We are responsible for your personal data under the UK GDPR and the Data Protection Act 2018.

2. Personal Data We Collect

We may collect the following types of information:

Information you provide:

  • Name

  • Email address

  • Shipping & billing address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

  • Order details

Information collected automatically:

  • IP address

  • Device information (browser type, operating system)

  • Pages viewed & click behaviour

  • Cookies and tracking technologies

Information from third parties:

  • Payment partners (e.g., Shopify Payments, PayPal)

  • Analytics providers (e.g., Shopify Analytics, Meta Pixel)

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders

  • Provide customer service

  • Send order confirmations and tracking updates

  • Improve our website and user experience

  • Prevent fraud and ensure account security

  • Send marketing emails (only if you opt in)

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Performance of a contract (processing your order)

  • Legitimate interests (website security, analytics, fraud prevention)

  • Consent (email marketing)

  • Legal obligation (tax and accounting compliance)

5. Sharing Your Information

We only share your data with trusted third parties necessary to operate our business:

  • Shopify (website hosting + order processing)

  • Payment providers (Shopify Payments, PayPal, etc.)

  • Shipping carriers

  • IT and analytics service providers

These partners process your data securely and only as required.

We do not sell your personal data.

6. International Data Transfers

As we operate from the Netherlands and use Shopify (servers may be located outside the UK), your data may be transferred internationally.

All transfers comply with UK GDPR regulations, including Standard Contractual Clauses where required.

7. Cookies

We use cookies to:

  • Enable website functionality

  • Analyse website traffic

  • Improve shopping experience

  • Personalise marketing

You can manage or disable cookies in your browser settings.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing (including marketing)

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at: service@malvori.co.uk

9. Data Retention

We store your data only as long as necessary:

  • Order information: 6 years (legal tax requirement)

  • Marketing data: until you unsubscribe

  • Customer service communication: up to 24 months

10. Security

We take appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices.
The latest version will always be available on this page.

12. Contact

For questions about this Privacy Policy or your personal data, contact:

ECOM-Business
Eindstraße 19
6099 BE Beegden
The Netherlands
Email: service@malvori.co.uk